For players
Delete your Fortuna account
You can delete your account yourself in the app at any time. Without access to the app, request deletion by email.
In the app
How to delete your account
Deletion cannot be undone.
1. Open your profile
Tap “Profile” in the bottom bar.
2. Settings
Select “Settings”.
3. Delete account
In the “Account” section, tap “Delete Account”.
4. Confirm
Confirm with “Delete Account Permanently”. The app then signs you out.
Your data
What happens to your data
Deleted
- Profile: name, date of birth, phone number, username
- Profile picture
- Notifications and push tokens
- Favourites and likes
- Support tickets
- Expired self-exclusions
Anonymised
- Game history: registrations, table sessions and buy-ins
- Check-in timestamps
Personal references and device data are removed. What remains is anonymous operational data of the casinos.
Open reservations are cancelled on deletion. Statutory retention obligations remain unaffected.
Good to know
When deletion has to wait
Active self-exclusion
While a self-exclusion is active, deletion is paused so that an exclusion cannot be bypassed with a new account. If you still want to delete your account, contact support.
Game in progress
If you are seated at a table, deletion is possible once the game has ended.
Waitlist and check-in
If you are checked in, called to a table, on a waitlist or have an open table change, finish or cancel that first.
Staff account
Accounts of casino staff cannot be deleted in the player app. Contact your casino management or Fortuna support.
Without the app
Deletion by email
Write to support@fortuna-solutions.de with the subject “Delete account” and state the email address of your account. We process the request once received and reply to that address.